Refund Policy

Refunds are available within 14 days of purchase ("Refund Window") if you have consumed less than 10% of your allocated AI credits ($50 of the $500 allocation). This allows you to explore the Learning Library and test the platform risk-free.

Refunds are not available if: (a) more than 14 days have passed since purchase, (b) you have consumed 10% or more of your AI credit allocation, (c) you have accessed capstone project materials, (d) you have submitted a project to aipdia Ventures, or (e) the refund request is made after a renewal.

AI credit consumption is tracked in real-time via our immutable ledger. The 10% threshold is calculated based on the $500 guaranteed allocation ($50). Any unlocked bonus credits are also counted toward consumption.

To request a refund, email [email protected] with your account email and reason. Eligible refunds are processed within 5-10 business days to the original payment method. Refund amounts are in the original currency (BDT).

If you are outside the Refund Window but have exceptional circumstances (e.g., platform inaccessibility, medical emergency), you may request a partial refund review. Decisions are at aipdia's discretion and are not guaranteed.

Cancelling your membership (stopping future renewals) is different from a refund. Membership is lifetime with a one-time payment; there are no recurring charges to cancel. Refunds return your purchase price.

Upon refund approval, your membership is terminated immediately. All AI credits (guaranteed and unlocked) are revoked. Learning Library access is removed. Ventures submissions are withdrawn.

Refunds are issued for the full purchase amount. Any payment provider fees (bKash, Nagad, card network) are absorbed by aipdia — you receive the full amount paid.

If you disagree with a refund decision, you may escalate to [email protected]. Disputes are governed by the laws of Bangladesh per our Terms of Service.

For refund requests or questions, contact [email protected] or [email protected].